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About Kelsey Osborne

Kelsey Osborne is the Law Firm’s Case Manager and Intake Specialist. She is likely the first voice you will hear when you call Held Law Firm.

Kelsey screens new client requests, routes calls from existing clients, and ensures that all clients are kept up to speed with what’s going on in their case. If you have a question about a court date, whether we’ve received that subpoena result, or whether an Order has been entered, Kelsey is the woman who knows.

Kelsey came to us from Knox County Schools, where she taught life skills to children with mental disabilities. In that position, Kelsey worked with not only the children facing life challenges, but also the parents, teachers, and other professionals who were supporting them, which uniquely suits her to help guide our clients and their families through what is often a stressful process.

Kelsey is a Knoxville native, a graduate of South Doyle High School, happily married, and the mother of two gorgeous children, Benjamin and Oliver. When not taking care of clients, Kelsey enjoys hiking and camping with her family, as well as taking care of a menagerie of dogs and six chickens.